February 11, 2017
Archive
February 9, 2017
Customer Matarix
January 10, 2017
Case Study: Pivoting a Major Brand
Fusion helped Amdocs expand its positioning from being known as the leader in BSS/OSS for telecom and network operators to also include customer experience innovation. The company had long been established as the number one player in billing, but it actually had been providing far
January 5, 2017
Case Study: Breaking into the North American Markets
NICE Systems, an Israel-based company, specializing in customer experience, data security, and surveillance solutions wanted to expand its successful brand to North America. Fusion raised the Company’s profile here through a successful thought leadership campaign with coverage appearing in IT, security and customer experience trades,